Portal customization
Your portal URL, theme colors, logo, supported languages, private mode, the support hours banner, and white-label.
Every project gets a branded customer portal. This page covers the admin side: what you can customize and how each option behaves. For what customers can do on the portal, see Customer portal.
Portal URL
Your portal lives on a subdomain built from the project's slug: {slug}.joely.io.
- Slugs are 2 to 100 characters, lowercase letters, digits, and hyphens only.
- Slugs are unique across all of Joely, and a list of reserved words (
admin,api,www, ...) is blocked. - You can change the slug at any time from the project settings. The old URL stops working immediately, so update any links you have published.
Logo
Upload an image (JPG, PNG, or WebP, up to 2 MB) or point to an HTTPS URL. The logo appears on your portal and in your dashboard.
Theme colors
On the Plus plan and higher, you can set the portal's primary and neutral colors, applied to the customer portal (including the invitation acceptance page). Without the feature, the portal uses Joely's default theme. If the owner's plan later drops below Plus, your colors are kept in storage but the portal falls back to defaults until the plan is upgraded again.
Supported languages
You can list up to 20 languages your team supports. The list is shown to customers when they open a ticket, as information only: it does not restrict what language customers can write in.
Private mode
On the Plus plan and higher, a project can be marked private:
- Private projects are invisible in the portal's store search; searching their slug behaves exactly as if the project did not exist.
- Direct links keep working: anyone with the URL can still open the portal and sign in.
- Customers who already joined keep seeing the project in their portal list.
Support hours banner
Two optional banners inform customers when your team is away, both driven by the AI schedule:
- Offline banner (off by default): shown outside your configured working hours, along with the weekly schedule.
- Vacation banner (on by default): shown during active vacation periods, with upcoming ones announced.
Store search and the global portal
Customers can find stores by typing the exact slug in the portal search (there is no fuzzy matching). Once they have joined one or more projects, the portal home page lists all their stores with open ticket counts and unread activity, plus a unified ticket list across every project.
White-label
On the Enterprise plan, the portal can be hosted on your own custom domain with Joely branding removed. This is set up together with the Joely team: contact contact@joely.io.