All Features

Name: Joely.io
Brand: Joely.io

Joely is a complete customer support platform for Tebex shops.

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Ticket Management

Feature	Free	Free	Plus	Team	Enterprise
Unlimited Tickets	Included	Included	Included	Included	Included
Ticket Statuses	Included	Included	Included	Included	Included
Priority Levels	Included	Included	Included	Included	Included
Assignee Management	Not included	Not included	Included	Included	Included
Auto-Assign Rules	Not included	Not included	Not included	Included	Included
Ticket Search	Included	Included	Included	Included	Included
Advanced Filters	Included	Included	Included	Included	Included
Custom Ticket Buttons	Included	Included	Included	Included	Included
Custom Fields	Included	Included	Included	Included	Included
Scheduled Closure	Included	Included	Included	Included	Included
Scheduled Deletion	Included	Included	Included	Included	Included
Link a ticket to package	Included	Included	Included	Included	Included
Customer Ticket History	Included	Included	Included	Included	Included

Messages & Communication

Feature	Free	Free	Plus	Team	Enterprise
Internal Notes	Included	Included	Included	Included	Included
Full Markdown	Included	Included	Included	Included	Included
File Attachments	Included	Included	Included	Included	Included
Link Previews	Included	Included	Included	Included	Included
Inline Image Display	Included	Included	Included	Included	Included
@Mention Autocomplete	Included	Included	Included	Included	Included
Message Reply	Included	Included	Included	Included	Included
Custom Chat Commands	Included	Included	Included	Included	Included
Message Translation	Not included	Not included	Not included	Included	Included
Conversation Translation	Not included	Not included	Not included	Included	Included
AI Message Correction	Not included	Not included	Not included	Included	Included
Emoji Reactions	Included	Included	Included	Included	Included

AI Assistant

Feature	Free	Free	Plus	Team	Enterprise
AI Auto-Response	Included	Included	Included	Included	Included
Auto-Response Countdown	Included	Included	Included	Included	Included
Ask AI	Included	Included	Included	Included	Included
AI Responses	50/month	50/month	200/month	2,000/month	Unlimited
AI Approval Mode	Included	Included	Included	Included	Included
AI Schedule	Included	Included	Included	Included	Included
Custom Instructions	Not included	Not included	Not included	Included	Included
Image Understanding	Not included	Not included	Included	Included	Included
Assistant Name & Avatar	Included	Included	Included	Included	Included
Customize Auto-Response Delay	Not included	Not included	Included	Included	Included
Per-Ticket AI Toggle	Included	Included	Included	Included	Included
Usage Logs	Included	Included	Included	Included	Included

AI Knowledge

Feature	Free	Free	Plus	Team	Enterprise
Knowledge Base	Included	Included	Included	Included	Included
Teach AI	Included	Included	Included	Included	Included
Per-Package Knowledge	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Web Import	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Sitemap Import & Refresh	Not included	Not included	Not included	Included	Included
Knowledge Base Export	Not included	Not included	Included	Included	Included
Package Auto-Detection	Included	Included	Included	Included	Included
Semantic Duplicate Warning	Included	Included	Included	Included	Included
Fact Provenance & Source Revocation	Included	Included	Included	Included	Included
Facts Used Popover	Included	Included	Included	Included	Included
Response Source Links	Included	Included	Included	Included	Included
Teach AI on Close	Included	Included	Included	Included	Included

Tebex Integration

Feature	Free	Free	Plus	Team	Enterprise
Purchase Verification	Included	Included	Included	Included	Included
Package-Linked Tickets	Included	Included	Included	Included	Included
Automatic Order Sync	Included	Included	Included	Included	Included
Order Details	Included	Included	Included	Included	Included
Coupons	Not included	Not included	Included	Included	Included
Gift Cards	Not included	Not included	Included	Included	Included
Store Connection	1	1	2	5	Unlimited
Transaction Details	Included	Included	Included	Included	Included
Package List	Included	Included	Included	Included	Included
Hidden Packages	Included	Included	Included	Included	Included
Manual Order ID Lookup	Included	Included	Included	Included	Included
Self-Hosted Bridge	Included	Included	Included	Included	Included

Discord Integration

Feature	Free	Free	Plus	Team	Enterprise
DM Notifications	Included	Included	Included	Included	Included
Staff DM Notifications	Included	Included	Included	Included	Included
Assignment DM Notifications	Included	Included	Included	Included	Included
Custom Embed Builder	Included	Included	Included	Included	Included
Per-Ticket Follow	Included	Included	Included	Included	Included
CSAT Survey via DM	Included	Included	Included	Included	Included
Localized DM Notifications	Included	Included	Included	Included	Included
Shared Discord Server	Included	Included	Included	Included	Included

GitHub Integration

Feature	Free	Free	Plus	Team	Enterprise
AI Issue Generation	Included	Included	Included	Included	Included
GitHub Issue Duplicate Detection	Not included	Not included	Not included	Included	Included
Bidirectional Sync	Included	Included	Included	Included	Included
Automatic Status Transitions	Included	Included	Included	Included	Included
Create Issues	Included	Included	Included	Included	Included
Link Existing Issues	Included	Included	Included	Included	Included
Package-Repository Linking	Included	Included	Included	Included	Included
AI Package-Repository Auto-Link	Included	Included	Included	Included	Included
Repository Selection	Included	Included	Included	Included	Included
Multiple GitHub Accounts	Not included	Not included	Not included	Included	Included

Customer Portal

Feature	Free	Free	Plus	Team	Enterprise
Branded Portal	Included	Included	Included	Included	Included
White-label	Not included	Not included	Not included	Not included	Included
Portal Authentication	Included	Included	Included	Included	Included
Ticket Conversation	Included	Included	Included	Included	Included
Purchases & Orders	Included	Included	Included	Included	Included
Create Ticket from Package/Order	Included	Included	Included	Included	Included
Invite to Ticket	Included	Included	Included	Included	Included
Cross-Project Ticket View	Included	Included	Included	Included	Included
Portal Notifications	Included	Included	Included	Included	Included
Multi-Store Support	Included	Included	Included	Included	Included
Support Languages	Included	Included	Included	Included	Included
Theme Customization	Not included	Not included	Included	Included	Included
Project Logo	Included	Included	Included	Included	Included
Public/Private Projects	Not included	Not included	Included	Included	Included
Support Hours Banner	Included	Included	Included	Included	Included

CSAT Surveys

Feature	Free	Free	Plus	Team	Enterprise
Automatic Surveys	Not included	Not included	Included	Included	Included
Star Rating	Not included	Not included	Included	Included	Included
Comment Feedback	Not included	Not included	Included	Included	Included
Average Score & Trends	Not included	Not included	Included	Included	Included
Staff Performance	Not included	Not included	Included	Included	Included
Rating Distribution	Not included	Not included	Included	Included	Included
Response Rate	Not included	Not included	Included	Included	Included
Standalone Survey Page	Not included	Not included	Included	Included	Included
CSAT Results to Discord	Not included	Not included	Included	Included	Included
Remove Embed Branding	Not included	Not included	Included	Included	Included

Team Management

Feature	Free	Free	Plus	Team	Enterprise
Team Size	1	1	3	Unlimited	Unlimited
Custom Roles	Not included	Not included	Included	Included	Included
Role Hierarchy	Not included	Not included	Included	Included	Included
Role Assignment	Not included	Not included	Included	Included	Included
Granular Permissions	Not included	Not included	Included	Included	Included
Team Invitations	Not included	Not included	Included	Included	Included
Remove Members	Not included	Not included	Included	Included	Included

Real-time Updates

Feature	Free	Free	Plus	Team	Enterprise
Live Messages	Included	Included	Included	Included	Included
AI Typing Indicator	Included	Included	Included	Included	Included
Mention Notifications	Included	Included	Included	Included	Included
Ticket Deletion Alerts	Included	Included	Included	Included	Included

Security

Feature	Free	Free	Plus	Team	Enterprise
Envelope Encryption	Included	Included	Included	Included	Included
Two-Factor Authentication	Included	Included	Included	Included	Included
OAuth Authentication	Included	Included	Included	Included	Included
Account Lockout	Included	Included	Included	Included	Included
Rate Limiting	Included	Included	Included	Included	Included
SSRF Protection	Included	Included	Included	Included	Included
Email Verification	Included	Included	Included	Included	Included

Account & Profile

Feature	Free	Free	Plus	Team	Enterprise
Project Limit	1	1	2	5	Custom
Invoice History	Included	Included	Included	Included	Included
Project Switcher	Included	Included	Included	Included	Included
Notification Bell	Included	Included	Included	Included	Included
Connected Accounts	Included	Included	Included	Included	Included
Profile Management	Included	Included	Included	Included	Included

General

Feature	Free	Free	Plus	Team	Enterprise
Multilanguage	Included	Included	Included	Included	Included
Mobile Responsive	Included	Included	Included	Included	Included

Pricing

Feature	Free	Free	Plus	Team	Enterprise
Monthly billing	Free	Free	$10.28/month	$27.40/month	Custom
Annual billing	Free	Free	$8.56/month	$22.83/month	Custom

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