All Features
Joely is a complete customer support platform for Tebex shops.
Ticket Management
| Feature | Free |
|---|---|
| Unlimited Tickets | |
| Ticket Statuses | |
| Priority Levels | |
| Assignee Management | |
| Auto-Assign Rules | |
| Ticket Search | |
| Advanced Filters | |
| Custom Ticket Buttons | |
| Custom Fields | |
| Scheduled Closure | |
| Scheduled Deletion | |
| Link a ticket to package |
Messages & Communication
| Feature | Free |
|---|---|
| Internal Notes | |
| Full Markdown | |
| File Attachments | |
| Link Previews | |
| Inline Image Display | |
| @Mention Autocomplete | |
| Message Reply | |
| Custom Chat Commands | |
| Message Translation | |
| AI Message Correction | |
| Emoji Reactions |
AI Assistant
| Feature | Free |
|---|---|
| AI Auto-Response | |
| Ask AI | |
| AI Responses | 50/month |
| AI Approval Mode | |
| AI Schedule | |
| Custom Instructions | |
| Assistant Name & Avatar | |
| Customize Auto-Response Delay | |
| Per-Ticket AI Toggle | |
| Usage Logs |
AI Knowledge
| Feature | Free |
|---|---|
| Knowledge Base | |
| Teach AI | |
| Per-Package Knowledge | Unlimited |
| Web Import | Unlimited |
| Semantic Duplicate Warning | |
| Facts Used Popover | |
| Teach AI on Close |
Tebex Integration
| Feature | Free |
|---|---|
| Purchase Verification | |
| Package-Linked Tickets | |
| Automatic Order Sync | |
| Coupons | |
| Gift Cards | |
| Store Connection | 1 |
| Transaction Details | |
| Package List | |
| Manual Order ID Lookup |
Discord Integration
| Feature | Free |
|---|---|
| DM Notifications | |
| Custom Embed Builder | |
| Per-Ticket Follow | |
| CSAT Survey via DM |
GitHub Integration
| Feature | Free |
|---|---|
| AI Issue Generation | |
| GitHub Issue Duplicate Detection | |
| Bidirectional Sync | |
| Create Issues | |
| Link Existing Issues | |
| Package-Repository Linking | |
| Repository Selection |
Customer Portal
| Feature | Free |
|---|---|
| Branded Portal | |
| White-label | |
| Portal Authentication | |
| Ticket Conversation | |
| Purchases & Orders | |
| Create Ticket from Package/Order | |
| Invite to Ticket | |
| Cross-Project Ticket View | |
| Portal Notifications | |
| Multi-Store Support | |
| Support Languages | |
| Theme Customization | |
| Project Logo | |
| Store Search | |
| Public/Private Projects | |
| Support Hours Banner |
CSAT Surveys
| Feature | Free |
|---|---|
| Automatic Surveys | |
| Star Rating | |
| Comment Feedback | |
| Average Score & Trends | |
| Staff Performance | |
| Rating Distribution | |
| Response Rate | |
| Standalone Survey Page |
Team Management
| Feature | Free |
|---|---|
| Team Size | 1 |
| Custom Roles | |
| Role Hierarchy | |
| Role Assignment | |
| Granular Permissions | |
| Team Invitations | |
| Remove Members |
Real-time Updates
| Feature | Free |
|---|---|
| Live Messages | |
| AI Typing Indicator | |
| Mention Notifications | |
| Ticket Deletion Alerts |
Security
| Feature | Free |
|---|---|
| Envelope Encryption | |
| Two-Factor Authentication | |
| OAuth Authentication | |
| Account Lockout | |
| Rate Limiting | |
| SSRF Protection | |
| Email Verification |
Account & Profile
| Feature | Free |
|---|---|
| Project Limit | 1 |
| Invoice History | |
| Project Switcher | |
| Notification Bell | |
| Connected Accounts | |
| Profile Management |
General
| Feature | Free |
|---|---|
| Multilanguage | |
| Mobile Responsive |
Pricing
| Feature | Free |
|---|---|
| Monthly billing | Free |
| Annual billing | Free |
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