Tebex integration
Connect your Tebex stores to verify purchases, browse order history, and create coupons or gift cards straight from a ticket.
The Tebex integration connects your webstore(s) to Joely so support always has purchase context: who bought what, when, and for how much — without leaving the ticket.
Connecting stores
A project can connect one or more Tebex stores from the project settings (the number of stores depends on your plan — see Features). Store credentials are encrypted at rest.
Managing stores is permission-controlled: tebex.add, tebex.update, and tebex.remove. See Roles & permissions.
Package-linked tickets
When a customer opens a ticket on the portal, they can attach one of their purchased packages:
- The portal shows the customer the packages available in your store(s).
- Purchases are verified against the Tebex API — the link is real purchase context, not a free-text claim.
- If the purchase is not found automatically, the customer can enter their Tebex order ID to look it up and link the product manually.
- Projects can also allow tickets without a package for general questions.
The linked package then powers other features: auto-assignment rules, package-scoped AI knowledge, and package-to-repository linking for GitHub issues.
Purchase lookup from a ticket
Staff with the tebex.view_customer_orders permission see the customer's order history directly in the ticket view:
- Every order with amount, status, and product details
- Drill-down into any order: line items, fees, coupons, gift cards, and payment info
- Full transaction details in a side panel
Coupons and gift cards
Staff can create and send Tebex coupon codes and gift cards directly from the ticket view — typical for goodwill gestures or refund alternatives. These actions require the tebex.create_coupon / tebex.create_gift_card permissions and are available on paid plans.