GitHub integration
Turn tickets into GitHub issues, link existing ones, and let AI flag duplicate reports — with real-time status sync.
The GitHub integration turns bug reports into trackable GitHub issues without leaving the ticket, and keeps both sides in sync.
Connecting GitHub
The integration uses the Joely GitHub App: you install it on the repositories you choose, with least-privilege scoped permissions — no personal access token involved. You then select which repositories are available for issue linking, and can re-fetch the list at any time.
- Configuration requires the
integrations.github.configurepermission; disconnecting requiresintegrations.github.disconnect. - A project can connect several GitHub accounts (personal and organizations) on eligible plans.
Creating an issue from a ticket
Staff with the tickets.manage_github_issues permission can create a GitHub issue directly from a ticket:
- AI drafts the issue — title and description are generated from the ticket conversation, so the issue reads like a clean bug report instead of a chat log.
- You pick the target repository among the ones you enabled.
- One issue per ticket — a ticket is linked to at most one GitHub issue. To switch, unlink first.
Linking an existing issue
If the bug is already tracked, link the ticket to the existing GitHub issue instead of creating a duplicate. Unlinking is always possible (same permission).
Duplicate detection
On eligible plans, AI compares new tickets against your open GitHub issues and flags probable duplicates — so a known bug reported by ten customers becomes one issue with ten linked conversations, not ten issues.
Status sync
The link is live in both directions: changes to a linked GitHub issue (such as closing it) are reflected on the ticket in real time via webhooks. Support always knows whether the fix shipped without checking GitHub.
Package-to-repository linking
You can map each Tebex package to the GitHub repository that contains its code. When a ticket is linked to a package, issue creation pre-targets the right repository. AI can suggest the best matching repository for each package, with batch auto-linking above a confidence threshold.