The Ticket King alternative built for Tebex creators

Ticket King's free tier is genuinely capable, and it's fair to say so up front. Tickets can be created as Discord channels or threads (thread mode sidesteps Discord's 500-channel-per-server cap), it keeps lifetime transcripts that are searchable and viewable on the web, and it ships claiming with multiple modes, ticket transfer, priority levels, pre-ticket forms, a staff applications system, audit logs, and a web dashboard. For a general Discord community, that's a solid, capable setup - and it's mostly free.

The difference with Joely isn't "persistent history" - Ticket King has that. It's that a Ticket King transcript is a read-only archive of a closed conversation. A Joely ticket is a live database record you can reopen, reassign, change status on, add internal notes to, schedule a closure for, edit messages inline, and full-text search across every ticket and message body at once - from one inbox, not per server. The 500-channel cap doesn't exist on Joely at all because tickets were never Discord channels to begin with.

For a creator who reopens a ticket from three months ago to find one transaction ID, "static web transcript" and "queryable inbox record with the order attached" are different tools. See the full feature list.

Ticket King has no Tebex integration. Its game-oriented feature is SteamID linking (Pro tier) - connecting Discord users to their Steam accounts. That's useful for Steam-based gaming communities, but it is not Tebex, and it doesn't tell you anything about what a customer bought.

Joely connects directly to your Tebex store. As soon as a Cfx.re-authenticated customer opens a ticket, the sidebar shows their full purchase history: every transaction, the products they bought, dates, prices, order status. No screenshots, no "please send your transaction ID". You can issue Tebex coupons and gift cards from inside the ticket on Plus and above, and a project can connect multiple Tebex stores into one inbox at no per-store surcharge.

For creators selling ESX, QBCore or vRP resources, most of your daily back-and-forth is purchase verification - and that's the part Joely removes.

Ticket King has a web dashboard and its transcripts are viewable on the web - but that web presence is for staff and for sharing a closed conversation. It does not document a customer account area where your buyers sign in to see their own open tickets, follow status, and browse their orders.

Joely gives every project a branded customer portal at {your-slug}.joely.io (or your own domain on Enterprise). Customers sign in with their existing Cfx.re account - the native FiveM/RedM identity they already use to play on your server - and get their ticket list, order history, and full Tebex purchases page out of the box. They still get Discord DM notifications when staff replies, can follow or unfollow tickets, and answer the CSAT survey from the same place. The portal is the buyer's "thread"; Discord stays their "alert".