Joely is a support desk and ticket system for FiveM and RedM creators who sell on Tebex. Every buyer shows up verified through Cfx.re, an AI answers from the docs of the script they bought, and your customers get a portal that looks like your shop.
Free forever plan · Unlimited tickets · No credit card
Try it in your shop's colors
#01The problem
Every question lands in the same inbox as your friends and your dev chat. No order attached, no status, no owner. You end up spending your nights on support instead of on your next script.
Without Joely· Your Discord DMs
289 unreadNo purchase, no status, no history. Just you, at 2am.
With Joely· Same week
All caught upEvery purchase verified. Not one transaction ID asked.
Joely fixes both ends of the same conversation. Follow one ticket
#02How it works
Follow one ticket from the first message to the rating. Swipe each step to switch between what your buyer sees and what you see.On the left, what your buyer sees. On the right, what you see. Joely keeps both in sync, and your buyer never installs anything.
Act 01 · Ticket + Tebex order
Their side· Portal
They sign in with the Cfx.re account they already have, pick the script they own and describe the problem. No receipt to dig up, no new password.
Your side· Ticket
The ticket lands with their Tebex order attached: the script, the date, the amount. You start with the answer, not with a question.
Act 02 · Answer from your docs
Your side· AI reply
The AI answers from the docs of the script they own, your README and the tickets you already solved. Rather read it first? Turn on approval mode and nothing is sent until you click.
Their side· Their ticket + Discord DM
The answer lands in their ticket with a clear status, and they get a Discord DM with a link back to the thread. Discord is the alert. The portal is the conversation.
Act 03 · Fix shipped
Your side· GitHub
Turn the bug report into a GitHub issue in one click. When the fix ships and the issue closes, the ticket moves on its own.
Their side· Their ticket
Their ticket shows where the fix stands. The status moves with the fix, and your message tells them it shipped.
Act 04 · Rating
Their side· Survey
Once the ticket is resolved, they get one short question: how did it go? One tap, an optional comment, done.
Your side· Satisfaction
Every rating lands on your satisfaction page, ticket by ticket and over time. You see what works before the reviews do.
The whole loop
Cfx.re says who is asking. Tebex says what they bought. Joely puts both on the ticket, then hands it to the tools that answer.
ticket + verified order + conversation
ticket + verified order + conversation
Connect Tebex, share your portal link, done. Illustrative shop, buyer and orders.
* Available on the Plus plan and up.
#03Compare
Ticket bots are great for moderating a Discord server. The moment you sell scripts, three things break.
There is no Cfx.re sign-in inside Discord, so no bot can list a buyer's Tebex purchases. On Joely, buyers sign in with Cfx.re and the ticket reaches you verified.
Channel-style ticket bots hit Discord's 500-channel limit, so old tickets get deleted. Joely keeps every ticket, with no limit on any plan.
Joely answers the repeat questions from your own docs, and waits for your approval if you want to check first.
Your buyers stay on Discord. Swap your "Open ticket" button for Joely's embed, and let the old tickets finish in Discord.
Not selling anything, or under a handful of tickets a month? Your free bot is fine. Keep it.
#04And the rest
Unlimited tickets on every plan, and on Free 50 AI replies and 200 automation runs a month. The full list is one click away.
Statuses, priorities, assignees, internal notes and saved filters.
Your logo, your colors, your subdomain. One link to pin in #support.
Build a workflow once by dragging blocks. It runs on every matching ticket, no code.
Turn a bug report into a GitHub issue. When the fix ships, the ticket moves on its own.
Ask for a rating when a ticket is resolved and track it over time.
Invite staff and decide exactly what each role can do.
#05Why Joely exists
Kad Darem
Founder of Joely · Founder of Jump On Studios, Rockstar Games Verified Asset Creator
I'm Kad. I've been in the FiveM community since 2017, and in 2024 I founded Jump On Studios: Lua scripts for FiveM and RedM, now running on thousands of servers. Our support lived in Discord DMs: the same install steps, proof of purchase by screenshot, threads lost after a week.
I built Joely to fix that for my own store first. Jump On's support runs on it every day, so every bug I ship, I'm the first to hit.
Joely is young and built by one person. You talk to me directly, and what you ask for often ships within weeks. The changelog is public.
#06Pricing
Every plan includes unlimited tickets, Tebex purchase verification and Discord DMs. One price per plan, not per agent.
Everything you need to replace Discord tickets.
$0/month
Free forever, no time limit
Pick this if you answer tickets alone, from one Tebex store.
Create my portal on the Free planNo credit card
For a small crew and a busy store.
$8.40/month
Billed annually, excl. VAT
Pick this if up to 3 people answer tickets, or you run 2 stores.
Create my portal on the Plus planUnlimited members, one flat price.
$22.39/month
Billed annually, excl. VAT
Pick this if your team is growing and you want tickets assigned automatically.
Create my portal on the Team planRunning several stores or a large team?
Custom limits, unlimited Tebex stores and a custom domain for your portal.
Not sure? Start on Free. Your tickets and settings carry over when you upgrade, and a paid plan can be cancelled anytime from your billing page. See every feature by plan · How limits work
#07FAQ
More questions? Read the Joely documentation or ask on Discord (opens in a new tab).
They don't have to change habits. When you reply, they get a Discord DM with your message and a link to their ticket. They sign in with their Cfx.re account in one click, with no new password. Discord stays their alert, and the portal is where the conversation lives.
See how the customer portal worksA ticket bot keeps support inside Discord channels, cannot see Tebex purchases, and busy servers delete old tickets to stay under the 500-channel limit. Joely links every ticket to the buyer's purchases and keeps the full history, while buyers still get notified on Discord.
Compare Joely with Discord ticket botsConnect your Tebex store once. When a buyer opens a ticket, Joely looks up their Tebex orders from their Cfx.re account and attaches the matching purchase to the ticket: script, date, amount and transaction ID. You no longer ask for receipts or screenshots, and every ticket starts with proof of ownership.
Read the Tebex integration docsThe AI is off until you turn it on. It only answers from what you taught it, for the script the buyer owns. Turn on approval mode and nothing is sent until you approve it. When it can't answer, a human on your team takes over.
Read how the AI assistant behavesYes, and it is not a trial. Free includes 1 project, 1 Tebex store, unlimited tickets, Tebex purchase verification, Discord DM notifications, GitHub issues and 50 AI responses/month. Plus adds up to 3 team members, coupons, gift cards and satisfaction surveys. Team adds unlimited members and auto-assignment.
See every plan limit in the docsYes. Paid plans are billed through Stripe, monthly or annually, and can be upgraded, downgraded, cancelled or resumed at any time from your billing settings. A cancelled plan stays active until the end of the period you paid for. Downgrading never deletes data: settings above your new plan are kept and apply again when you upgrade.
Yes. Joely does not touch your server code, so scripts built on ESX, QBCore, Qbox, vRP, VORP, RSG or no framework at all work the same way. There is nothing to install on your FiveM or RedM server, and the AI answers from whatever documentation you give it for each script.
Today Joely supports FiveM and RedM, where buyers sign in with their Cfx.re account, including purchases made on the Cfx.re Marketplace. Support for more games sold on Tebex, such as Minecraft, Rust, Garry's Mod, ARK, and Hytale, is coming, with no release date yet. The docs list every game and marketplace with its status.
See supported gamesJoely is built by Kad Darem, a solo founder who also runs Jump On Studios, a Rockstar Games Verified Asset Creator whose FiveM and RedM scripts run on thousands of servers, and that studio's support runs on Joely every day. There is no sales team: questions, bug reports and feature requests go straight to him on Discord, and the changelog is public.
Read the changelog#08 · Your turn
Connect your Tebex store, share one link, and let the repetitive questions answer themselves from your docs. Your buyers stay on Discord. You get your evenings back.
Free forever planEU-hosted Ask Kad on Discord (opens in a new tab)
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