[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"documentation:page:\u002Fdocumentation\u002Fteam\u002Fmembers-invitations":3,"documentation:nav":275},{"id":4,"title":5,"body":6,"category":265,"description":266,"extension":267,"meta":268,"navigation":269,"order":251,"path":270,"seo":271,"stem":272,"updated":273,"__hash__":274},"documentation\u002Fdocumentation\u002Fteam\u002Fmembers-invitations.md","Members & invitations",{"type":7,"value":8,"toc":249},"minimark",[9,19,24,32,83,86,91,98,102,117,121,140,144,159,166,176,180,187,202,205,209,212,216,223,227,230],[10,11,12,13,18],"p",{},"A project's team is made of members with roles. This page covers how people join and leave; for what each role can do, see ",[14,15,17],"a",{"href":16},"\u002Fdocumentation\u002Fteam\u002Froles-permissions","Roles & permissions",".",[20,21,23],"h2",{"id":22},"team-size-limits","Team size limits",[10,25,26,27,31],{},"The maximum team size depends on the ",[28,29,30],"strong",{},"project owner's"," plan (never on the inviting member's plan):",[33,34,35,48],"table",{},[36,37,38],"thead",{},[39,40,41,45],"tr",{},[42,43,44],"th",{},"Plan",[42,46,47],{},"Members per project",[49,50,51,60,68,76],"tbody",{},[39,52,53,57],{},[54,55,56],"td",{},"Free",[54,58,59],{},"1 (the owner alone)",[39,61,62,65],{},[54,63,64],{},"Plus",[54,66,67],{},"3",[39,69,70,73],{},[54,71,72],{},"Team",[54,74,75],{},"Unlimited",[39,77,78,81],{},[54,79,80],{},"Enterprise",[54,82,75],{},[10,84,85],{},"The owner counts toward the limit. Pending invitations also reserve seats: with a Plus plan and 2 members, you can only have 1 pending invitation at a time.",[87,88,90],"h3",{"id":89},"what-happens-after-a-downgrade","What happens after a downgrade",[10,92,93,94,97],{},"Members over the new limit are ",[28,95,96],{},"not removed",". Instead, the most recently joined members beyond the cap lose access to the project until the owner upgrades again. The oldest members and the owner keep working normally.",[20,99,101],{"id":100},"inviting-members","Inviting members",[10,103,104,105,109,110,113,114,116],{},"Inviting requires the ",[106,107],"permission-label",{"permission":108},"team.invite"," permission ",[28,111,112],{},"and"," the project owner being on the ",[28,115,64],{}," plan or higher. Two ways to invite:",[87,118,120],{"id":119},"by-email","By email",[122,123,124,128,134,137],"ul",{},[125,126,127],"li",{},"The invitee receives an email with an acceptance link.",[125,129,130,131,18],{},"The invitation expires after ",[28,132,133],{},"7 days",[125,135,136],{},"Only the invited email address can accept it: the invitee must sign in (or register) with a matching account.",[125,138,139],{},"You cannot send a second invitation to an email that already has a pending one, or to someone who is already a member.",[87,141,143],{"id":142},"by-shareable-link","By shareable link",[122,145,146,149,156],{},[125,147,148],{},"A link invitation works for anyone who opens it, with no email restriction.",[125,150,151,152,155],{},"Same ",[28,153,154],{},"7-day"," expiry.",[125,157,158],{},"No usage cap on the link itself, but every acceptance is checked against the team size limit, so a link cannot overflow your plan.",[10,160,161,162,165],{},"In both cases you pick the invitee's role at invite time. The ",[28,163,164],{},"Owner"," role can never be granted through an invitation.",[10,167,168,169,172,173,175],{},"Pending invitations are listed in the team settings (permission ",[106,170],{"permission":171},"team.view","), where they can be copied or revoked (",[106,174],{"permission":108},"). Revocation stays available even if the project has been downgraded below Plus, so you can always clean up.",[20,177,179],{"id":178},"removing-members","Removing members",[10,181,182,183,186],{},"Removing requires the ",[106,184],{"permission":185},"team.remove"," permission, with two hard rules:",[122,188,189,196],{},[125,190,191,192,195],{},"The ",[28,193,194],{},"owner cannot be removed",", by anyone.",[125,197,198,199,18],{},"An ",[28,200,201],{},"admin cannot remove another admin",[10,203,204],{},"When a member is removed, their ticket assignments are cleared and their notifications and read states for the project are deleted. The tickets themselves, and every message the member wrote, are preserved.",[20,206,208],{"id":207},"leaving-a-project","Leaving a project",[10,210,211],{},"Any member can leave a project from the team settings, except the owner. Leaving triggers the same cleanup as a removal. An owner who wants out must delete the project instead.",[20,213,215],{"id":214},"changing-roles","Changing roles",[10,217,218,219,222],{},"Only the ",[28,220,221],{},"project owner"," can change a member's role. The owner role itself can neither be reassigned to someone else nor taken away: ownership is not transferable.",[20,224,226],{"id":225},"the-owner","The owner",[10,228,229],{},"The owner is the account that created the project:",[122,231,232,235,238,241],{},[125,233,234],{},"Bypasses every permission check: the owner can always do everything.",[125,236,237],{},"Counts as a team member.",[125,239,240],{},"Cannot be removed, cannot leave, and cannot hand over ownership.",[125,242,243,244,248],{},"The owner's subscription plan determines the project's features and limits for the whole team (see ",[14,245,247],{"href":246},"\u002Fdocumentation\u002Fplans-limits","Plans & limits",").",{"title":250,"searchDepth":251,"depth":251,"links":252},"",2,[253,257,261,262,263,264],{"id":22,"depth":251,"text":23,"children":254},[255],{"id":89,"depth":256,"text":90},3,{"id":100,"depth":251,"text":101,"children":258},[259,260],{"id":119,"depth":256,"text":120},{"id":142,"depth":256,"text":143},{"id":178,"depth":251,"text":179},{"id":207,"depth":251,"text":208},{"id":214,"depth":251,"text":215},{"id":225,"depth":251,"text":226},"team","Team size limits, email and link invitations, the 7-day expiry, removing members, leaving a project, and owner rules.","md",{},true,"\u002Fdocumentation\u002Fteam\u002Fmembers-invitations",{"title":5,"description":266},"documentation\u002Fteam\u002Fmembers-invitations","2026-06-07","Uq7DbpEi3z24lPQb2cjWvpM0_-FjIxebt_T-zc_Vd6A",[276,280,283,288,292,296,300,304,305,309,312,315,318,319,323,324,327,330,333,337,340],{"title":277,"path":278,"category":279,"order":279},"Customer portal","\u002Fdocumentation\u002Fportal\u002Foverview",null,{"title":281,"path":282,"category":279,"order":279},"Ticket lifecycle","\u002Fdocumentation\u002Ftickets\u002Flifecycle",{"title":284,"path":285,"category":286,"order":287},"Account & security","\u002Fdocumentation\u002Faccount\u002Fsecurity","account",1,{"title":289,"path":290,"category":291,"order":287},"AI assistant","\u002Fdocumentation\u002Fai\u002Fassistant","ai",{"title":293,"path":294,"category":295,"order":287},"CSAT surveys","\u002Fdocumentation\u002Fcsat","csat",{"title":297,"path":298,"category":299,"order":287},"Getting started","\u002Fdocumentation\u002Fgetting-started","getting-started",{"title":301,"path":302,"category":303,"order":287},"Tebex integration","\u002Fdocumentation\u002Fintegrations\u002Ftebex","integrations",{"title":17,"path":16,"category":265,"order":287},{"title":306,"path":307,"category":308,"order":287},"Ticket statuses","\u002Fdocumentation\u002Ftickets\u002Fstatuses","tickets",{"title":310,"path":311,"category":286,"order":251},"Notifications","\u002Fdocumentation\u002Faccount\u002Fnotifications",{"title":313,"path":314,"category":291,"order":251},"AI knowledge base","\u002Fdocumentation\u002Fai\u002Fknowledge",{"title":316,"path":317,"category":303,"order":251},"Discord integration","\u002Fdocumentation\u002Fintegrations\u002Fdiscord",{"title":247,"path":246,"category":299,"order":251},{"title":320,"path":321,"category":322,"order":251},"Portal customization","\u002Fdocumentation\u002Fportal\u002Fbranding","portal",{"title":5,"path":270,"category":265,"order":251},{"title":325,"path":326,"category":291,"order":256},"Writing AI-ready documentation","\u002Fdocumentation\u002Fai\u002Fwriting-ai-ready-docs",{"title":328,"path":329,"category":303,"order":256},"GitHub integration","\u002Fdocumentation\u002Fintegrations\u002Fgithub",{"title":331,"path":332,"category":308,"order":256},"Messages & conversation","\u002Fdocumentation\u002Ftickets\u002Fmessages",{"title":334,"path":335,"category":303,"order":336},"Tebex keys & security","\u002Fdocumentation\u002Fintegrations\u002Ftebex-keys",4,{"title":338,"path":339,"category":308,"order":336},"Configuring the ticket form","\u002Fdocumentation\u002Ftickets\u002Fconfiguration",{"title":341,"path":342,"category":303,"order":343},"Self-hosted Tebex Bridge","\u002Fdocumentation\u002Fintegrations\u002Ftebex-bridge",5]